At Hillstar Building Management Ltd, the security of our systems, services, and customer data is of the highest importance. We are committed to maintaining a safe and secure online environment.
If you have discovered a potential security vulnerability on our website or within our services, we encourage you to report it to us responsibly.
If you believe you have identified a vulnerability, please contact us immediately:
📧 Email: info@hillstarbm.co.uk
When reporting, please include:
A detailed description of the vulnerability
Steps to reproduce the issue
Any supporting information (e.g., screenshots, code snippets, logs)
This helps us investigate and resolve the matter quickly.
To ensure responsible handling of potential vulnerabilities, we ask that you:
Do not exploit the vulnerability beyond what is necessary to demonstrate it.
Do not attempt to access, modify, or delete data that does not belong to you.
Do not publicly disclose details of the vulnerability until it has been investigated and resolved.
Allow us a reasonable time to respond and remediate before any public disclosure.
We will acknowledge receipt of your report within a reasonable timeframe.
We will investigate and address the reported issue as a priority.
Where appropriate, we will keep you updated on our progress.
We do not currently operate a financial “bug bounty” programme, but we appreciate and recognise the efforts of those who help keep our systems secure.
If you act in good faith and comply with this Responsible Disclosure Policy, we will not pursue legal action against you in relation to your report.